Outbound Services

Call Recording

24 Seven offers a call recording service that records telephone calls within our network. This allows you to record telephone conversations without the need of having to purchase expensive recording equipment. We provide a web-based user interface that allows users to select, retrieve, play and download their recordings.

You are able to access your recorded calls via a secure website-based search tool. Call recording files can be played via a PC, downloaded for archiving or sent as e-mail attachments. This enables you to monitor the quality of your agents' call-handling, with no capital costs or installation issues, so even SME's can take advantage of the service. You can choose what/when/how calls are recorded, and make changes to your set-up whenever required. We can set up secure access for authorised personnel only if required.

Voice Record is low cost call recording solution for monitoring staff performance, dispute resolution and meeting compliance / call recording regulations. This solution is ideal for businesses within the following categories:

• Financial Services
• Insurance Sector
• Travel sector
• Legal Sector
• Call/Contact Centres

In fact, anyone that conducts business over the telephone will at some stage be required to record all incoming calls sooner or later.